1) About Company
The website www.itastes.it (hereinafter called the Site or, itastes.it) is owned by I-TASTE SRLS (hereinafter iTaste) headquartered in Catania, Via Giacomo Leopardi 63 – REA: 340357 – CF Match and VAT 05063150873, telephone 0039 095 8998464 e-mail: email@example.com – PEC firstname.lastname@example.org
In this paper I-TASTE SRLS will be named itastes.it, that is the mark under which it carries the business of selling on the website.
2) Electronic Communications
itastes.it visit or send email to us, it means communicating with us electronically. the user in this way consent to receive communications electronically from us.We therefore agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement as if they were the same in writing.
3) Products and Images On Line
Images on itastes.it belong to iTaste srls and any unauthorized use of these images without the express written consent of iTaste srls is forbidden.
The information for each product listed in its card sales in the form of text, images and video are provided by the manufacturer of the goods or the supplier of the same in itastes.it, or made by iTaste. These works to ensure that the description and / or the photographic representation are as faithful as possible to the product, however, the digital nature of the medium used (internet) could distort the perception of some of the features of the product itself, so the user is encouraged to read attention to the product description on the card anyway guidance considering the data provided.
For more information, itastes.it offers a Product Advisor, which can be reached from the link “MORE INFO” on the card product.
4) Product Availability
Items featured on the web site reflect the actual availability of each item The site is linked to all the Partners including warehouses connect to iTaste.
As an authorised retailer of all brands in the online selection, itastes.it
guarantees the complete authenticity of each and every item featured.
Once the order is processed by the Orders Department itastes.it reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with itastes.it. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
5) Terms & Conditions
This notice contains the terms and legal conditions that govern the web site, itastes.it.
Users of itastes.it accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, iTaste srls reserves the right to ask the Users to refrain from using the itastes.it web site.
The access and the use of the web site itastes.it are for personal use only.
The visualization of the web site itastes.it provides Clients with product information and the possibility to purchase merchandise.
6) Property – Copyright & Trademark
iTaste srls is the owner of the web site itastes.it and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site itastes.it is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from itastes.it.
iTaste srls does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.
7) Prices and Currency
Published prices and final invoices are in Euro.
The amount that will be charged to your credit card or your Paypal account can vary as based on currency fluctuations and bank charges.
itastes.it encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.
In Italy shipping is free surpassing thresholds spending of € 65.
When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by Multisafepay.com and Paypal.com which accept: Maestro, Visa,
DIRECTebanking, MasterCard, Dutch iDEAL, Belgium Mister Cash, German Giropay and Bank Transfer.
Including Direct debit for the Dutch market.
Please visit: www.Multisafepay.comand www.Paypal.com for further information.
Credit Card Security
itastes.it Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
itastes.it CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
itastes.it advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.
For more information, please visit: www.visa.com or www.mastercard.com
Credit Card Charges
If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).
BANK WIRE TRANSFER
When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for itastes.it. The merchandise will then be reserved for the order and shipped once the funds are deposited in iTaste’s bank account.
It is mandatory that the Client send a scan or fax of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached iTaste’s bank account.
If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once iTaste has received the funds and the merchandise is available for shipment.
itastes.it welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.
For Credit Card and Paypal payments itastes.it can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.
itastes.it also reserves the right to ship the order only to the Billing Address.
9) Order Update
It is possible to check the status of your order directly on line by accessing MY AREA and clicking on the MY ORDERS tab, anyway you will receive upon shipment the email with the tracking code.
We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
10) Promo Codes
Clients who have been sent a iTaste PROMO CODE by newsletter, through social networks or on approved promotional web sites can insert this code during order purchase and checkout. Each code has a validity start and end date which limits its use and cannot be extended. PROMO CODES can be used in conjunction with Store Credit Vouchers.
11) Store Credit
Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit.
12) GIFT CARDS
The itastes GIFT CARD:
- is redeemable exclusively on-line for any article featured on the com website allowing the recipient to shop amongst the finest selection of items, food, wine and design, produced by excellent craftsmen.
- is available in increments from Euro 100, 200, 500, 1000 and 3000.
- is sent to the recipient in an elegant gift envelope accompanied by a personal message.
- has a validity of 12 months.
- can be used for one or more orders.
- can be used towards an order of greater value than the Gift Card amount.
- can be used in conjunction with other com Gift Cards of varying amounts towards one purchase: contact email@example.com for a cumulative code.
The itastes GIFT CARD:
- cannot be used to purchase other Gift Cards.
- cannot be redeemed or exchanged for cash.
- do not include any eventual import fees on the shipped merchandise. Import Fee payment is the sole responsibility of the Gift Card/ Order recipient:
- Shipments within the EU are not subject to import fees.
- Shipments outside of the EU are subject to import fees.
- Shipments to countries that have all-inclusive pricing are not subject to import fees.
Orders placed with Gift Cards can be returned. If the returned item is for a refund the amount of the return will be credited back to the Gift Card.
Gift Cards are sent by priority shipment to the address indicated during the order process. itastes.it is not responsible for shipment delays or mishaps due to incorrect or incomplete shipping addresses.
itastes Gift Cards are anonymous and, therefore, itastes is not responsible for the misuse of lost or stolen cards. Please contact firstname.lastname@example.org for lost or stolen Gift Cards.
itastes reserves the right to refuse orders placed with Gift Cards that may be invalid, fraudulent or the result of code duplication.
Orders placed with Gift Cards are subject to the standard commercial terms and privacy policies as published on itastes.it
13) Shipment and Fees
Shipments to Italy, San Marino and the Vatican City will be shipped via the courier BRT,DHL or UPS, and are free exceeded the threshold of € 65 otherwise have cost 6,1 €.
Please click on shipping tab on the prefooter to wiev shipping costs.
As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from itastes.it are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.
14) Shipment Date
itastes.it ships worldwide using BRT, DHL o UPS, Monday to Friday with hours 11 am-6 pm. Orders placed during the weekend will be processed on next Monday morning.
Estimated transit time after dispatch:
Europe: 1-3 day for major cities / 2-5 days for remote areas.
USA:3-5 days, according to the final destination .
Canada: 3-7 days, according to the final destination.
All other Countries: 3-10 days, according to the final destination.
iTaste shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of iTaste.
We remind first-time Clients that itastes.it can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.
Items that are already available will be shipped the next business day (monday-friday) following order completion.
The orders of custom products are subject to a variation of 1/10 days compared with the times for ordinary items.
The payment is made when the order, although the goods to be shipped later.
During the period of Celebrations (Christmas, Easter), sales or special promotions, processing times may be longer.
15) Shipment Tracking
When the order is shipped, Clients receive an E-mail from itastes.it specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or itastes.it.
16) Successful Shipment Delivery
Upon delivery of every order, Clients are asked to inspect the box carefully before signing for the delivery. itastes.it packages are carefully sealed in ecological and recyclable materials with a itastes.it logo print tape around the sides of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact iTaste at email@example.com.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the itastes.it commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
17) Shipment Insurance
itastes.it shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
18) Return Policy
If for any reason clients are not satisfied with an order, the item(s) can be returned for store credit or refund within 28 days of the merchandise delivery date.
- To request a return authorization number (RAN), sign into your account on the website, select the items to return and the desired type of return. You will receive an email from com with your RAN number and instructions for the return shipment. In the event that the customer is not registered on itastes.it must send a request to firstname.lastname@example.org. The email must be specified codes of the items you wish to return and desired compensation: Store Credit, or refund . Upon receipt of the request made, itastes.it send the customer a written confirmation containing the Return Authorization Number (RAN).
- The courier for the return shipment will be provided in the return instructions email sent by itastes.it. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).
- The return shipment is FREE when shipped using the courier provided by itastes.it. If the return package is shipped using a different courier than the one provided, all consequent costs will be the client’s responsibility.
- The two Types of Return are:
As soon as the return has been processed, the customer will receive a code for the total value of the return items. The code may be used on the following order placed on itastes.it. Store Credit:
- can be used one time only on a future order within three months of the return;
- is not cumulative with other store credits;
- must be used in its entirety on an order that is either equal to or greater than the value of the store credit.
Refunds will be processed as soon as returned items have been checked and accepted by itastes.it.
For orders paid by credit card, the refunded amount will be available to customers within 10 working days, from the accemptance of returns, and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by PayPal or by bank transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Returns must be shipped within 28 days of the order delivery date.
Return Terms and Conditions
Products returned must be undamaged, but there has been tampering of any kind or any seals broken, or damaged packaging. Both articles that their packaging will not have to show any signs of use.
Items must be returned with all original tags, packaging and other accessories received with the order.
Items and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in the itastes.it box.
In the case of defective or incorrect merchandise, clients must follow the instructions above. itastes.it reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pick-ups for all authorized returns with itastes.it courier account numbers must originate from the same country of the original shipment.
itastes.it reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, itastes.it will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
19) Processing Orders
iTaste srls reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
itastes.it reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
It is at the sole discretion of iTaste srls to reserve the right to decline to process an order and/or offer service to anyone at any time.
20) Final Customers
iTaste srls has created and published the web site itastes.it with the mission to offer a service exclusively for its own Clients.
The products on sale on the web site itastes.it are destined to the Final Customer. By “Final Customer”, iTaste srls intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at itastes.it.
Therefore, iTaste srls invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with itastes.it not to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, iTaste srls reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
21) Client Requirements
To place orders at itastes.it Clients must:
- Be an individual as defined as a “Final Customer”
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account
22) Declination of Responsibility
iTaste srls publishes information on its web site itastes.it to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, iTaste srls will execute immediate correction.
iTaste srls also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
iTaste srls does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.
iTaste srls web site itastes.it is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, iTaste srls declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
iTaste srls reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
23) Italian Law
The itastes.it website, adhering to Italian legislation, declares:
“Users who access this site declare that they accept that all matters relating to the use of the itastes.it website are governed by the current legislation of the Italian State. itastes.it does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the itastes.it site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws. ”
With reference to cross-border disputes, the platform for alternative extra-judicial resolution of disputes pursuant to EU regulation 434/2013 is accessible on the website http://ec.europa.eu/odr.
iTaste srls, with its legal headquarters in via Giacomo Leopardi 63 – 95127, Catania, Italy – provider of the services and activities available in the web site itastes.it, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and regulations.
iTaste srls specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders, in compliance with the provisions of Legislative Decree 196/2003 and subsequent amendments and additions concerning the protection of personal data.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank (specifically Multisafepay.com or Paypal) and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by iTaste srls.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
iTaste srls has implemented security measures to protect the users and their data entered. Despite their efforts, iTaste srls cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the itastes site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
iTaste srls informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from iTaste srls:
- the confirmation of the existence of personal data relative to the User
- the clear communication of the data together with their source
- the motives and the finality of their use
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.
25) Social Network Plugin
The site uses Facebook plugin, Google+, Twitter, Linkedin; Further details on these plugins and their features can be found on the website of each of them, as part of the sections dedicated to developers; so – as an example – their Facebook information is available at developers.facebook.com/docs/plugins, those relating to Twitter are on dev.twitter.com.
To prevent the transmission and storage of data on the internet browsing through each of the social networks mentioned above, the user must log out before you visit the site by them.
In order to make their services as much as possible efficient and simple to use the Website uses a technology called “cookies”, small data files that are stored on the user’s computer when the same access to the Site or portions of this; most cookies used by the Website are canceled at the end of your browsing session, and some of them, however, will take longer. the cookies are used for purposes strictly related to the provision of the requested service and help the owner to understand the trade preferences of the users in order to improve and facilitate the navigation of the site by the same: by way of example and not exhaustive, they are used for user authentication, for monitoring and saving sessions, for storing information on specific configurations concerning the user and for storing navigation preferences.
26.2 Depending on the purpose of use and / or the person responsible for the storage of the same in the user’s computer, cookies can be divided into:
a. Technical cookies – the technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide the service “(cfr. art. 122, paragraph 1, of the Privacy Code). They are not used for other purposes and are normally installed by the owner or operator of the website. Can be divided into the navigation cookie or session, which guarantee the normal navigation and use of the website (allowing, for example, to make a purchase or authenticate to access restricted areas);
b. cookies for analytics – the analytics cookies are treated as technical cookies when used directly from the site operator to collect information, in aggregate form, the number of users and how they visit the site;
c. cookies of functionality – the functionality cookies allow the user the navigation function of a set of selected criteria (for example, the language, the products selected for purchase) in order to improve the service rendered to the same. For the installation of technical cookies, analytics and functionality it is not required the prior consent;
d. cookies profiling – the profiling cookies are designed to create their profiles to you and are used in order to send advertising messages in line with the preferences expressed by the same part of surfing the net. The legislation requires the user to be properly informed on the use of the same and express their valid consent. Article refers to them. 122 of the Privacy Code when it provides that “the storage of information in the terminal equipment of a contractor or a user or access to information already stored, are only allowed on condition that the contractor or the user has given its consent after being informed by the simplified procedures provided for in Article 13, paragraph 3 (cfr. art. 122, paragraph 1, of the Privacy Code).
b. Google AdWords conversion tracking, a statistics service provided by Google, Inc.; Monitoring conversions Google AdWords is a statistics service provided by Google, which links data from the advertising network Google AdWords / DoubleClick with actions within the Site. More information is available here;
c. Monitoring of Facebook Ads Conversion, a service of statistics provided by Facebook, Inc. linking data from Facebook ads network with the actions taken within the Site. More information is available here;
d. Monitoring conversions AdEspresso, a statistics service provided by AdEspresso, Inc. linking data from Facebook ads network with the actions taken within the Site. More information is available here;
e. Button “Like” and Facebook social widgets, a service provided by Facebook, Inc. which allows for interaction with the social network Facebook directly from the pages of the website. More information is available here;
f. “Share on Twitter”, a service provided by Twitter, Inc. that allows for interaction with the social network Twitter directly from the pages of the website. More information is available here;
g. “Share on LinkedIn”, a service provided by Linkedin Corporation that allows for interaction with the social network Linkedin directly from the pages of the website. More information is available here;
h. “Share on Google+”, a service provided by Google, Inc. that allows for interaction with the social network Google + directly from the pages of the website. More information is available here;
i. AdWords Remarketing, a behavioral targeting and remarketing service provided by Google, Inc. that connects the user’s activity on the site with advertising network Google AdWords / DoubleClick. More information is available here;
l. Google Analytics Remarketing, a behavioral targeting and remarketing service provided by Google, Inc. that connects the tracking activities carried out by Google Analytics and its cookies with advertising network Google AdWords / DoubleClick. More information is available here;
m. Ligatus, a remarketing service service and behavioral targeting provided by Ligatus srl that allows you to use your data for commercial communications purposes in various forms of advertising, including in relation to your interests. More information is available here;
n. Zendesk, a service provided by Zendesk, Inc. that allows for interaction with the support platform and Zendesk feedback, straight from the pages of the website. More information is available here;
o. Zopim, a service provided by Zopim Technologies Pte Ltd. which allows for interaction with the platform Zopim Live Chat directly from the pages of the website. More information is available here;
p. Google Maps, a mapping display service run by Google Inc. that allows the site to integrate Google maps within its pages. More information is available here;
q. Vimeo, a service for viewing video content managed by Vimeo LLC that allows the site to integrate Vimeo video content within its pages. More information is available here;
r. CloudFlare, a service provided by CloudFlare, Inc. for the optimization and distribution of traffic on the site. Using CloudFlare CloudFlare provides that filters all traffic on the site, collecting statistical data on the same. More information is available here;
Most web browsers automatically accept cookies. In case the user does not accept cookies, the provision of the same can be disabled by the user acting on the used browser settings. Via your browser preferences you can also delete the cookies stored in the past and present on your computer, including cookies which is eventually saved the consent to the installation of cookies by the site. Each browser has different settings for disabling cookies ; we propose links to instructions for the most common browsers:
. Microsoft Internet Explorer
. Google Chrome
. Mozilla Firefox
. Apple Safari